The Norwegian Post and Telecommunications Authority

Our aim as a public department is to activily help consumers with information regardless of the time of day. A stable, fast, and development-friendly infrastructure--like the one we built with iKnowBase and Oracle Fusion Middleware--is essential in achieving this objective.

Anne Marie Storli, Director of Communications, Norwegian Post and Telecommunications Authority

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The Norwegian Post and Telecommunications Authority (PT) is an independent administrative body within the country's Ministry of Transport. The department's chief responsibility is to regulate and monitor the postal and telecommunications sector in Norway. PT is self-financed, primarily through user fees.

Challenges
  • Develop and deliver a service that provides price comparisons between competing telecommunication companies
  • Develop new standards for the agency`s 24-hour consumer Web site that meets or exceeds regulatory requirements
  • Improve data quality of the agency`s personnel system, telephone lists and organizational charts
  • Control and monitor document versions

Solution
  • Implemented iKnowBase and Oracle Fusion Middleware to create an online service portal that provides around-the-clock service to consumers and regulated organizations
  • Used Oracle 10g technology to build Web site that draws 50,000 hits every month
  • Improved the accuracy and quality of human resources and other organizational data
  • Gained version control capabilities, streamlining document creation and management
  • Expanded business intelligence through the ability to track and analyze resident inquiries
  • Significantly reduced paper-based processes, improving productivity and reducing costs